If you read my previous blog you will see that Vista, Paint Shop Pro and Liam are having a little bit of a falling out.
Ringing support, I was answered by somebody who appeared utterly bored with her job and was desperate to get down the pub and talk about all the freaks with Vista that ring up for help with Paint Shop Pro XI. Perhaps all you lucky people with old versions of Paint Shop Pro (probably the ones made by Jasc) and Windows XP should ring Katie at Corel and tell them their program works fine.
Anyway she clearly likes me because she sent me an email.
Dear Mr Thom,
1. Point your web browser (Internet Explorer) to the following location. This will load the Download page of our FTP Server. If you receive an error message when loading this page, you’ll need to enable "FTP folder view". In Internet Explorer Use Tools Options, Click the Advanced tab and mark the "Enable Folder View for FTP sites". ftp://ftp.corel.com/pub/PaintShopPro/X
2. Locate the file ZapPS.exe
3. Left-click and drag the file from the Download page window to your Computer Desktop (you can also copy/paste by right-clicking on the file and choosing copy and then right click on your desired destination and choosing paste). This will transfer the file from our server to your computer.
4. When done downloading the file, browse to the location of the saved file. Double left-click on it to launch it.
5. >From the Product Drop-down menu, choose the version of PSP you’re uninstalling. For example, Corel Paint Shop Pro Photo XI.
6. Under Actions, add a checkmark next to all 4 options - Uninstall, Run MSI Zap, Remove Registry Keys, Remove Installed Files.
7. Choose Begin. The utility will begin to uninstall Paint Shop Pro. Then the utility will remove all other portions of the program. Note: The files you have created, edited or saved with Paint Shop Pro will NOT be deleted, moved or changed.
8. Once the entire process is complete, manually delete any remaining Paint Shop Pro files. Use My Computer to access one of the following location. The locations are specific to the version of Paint Shop Pro you’re removing.
C:\Program Files\Corel\Corel Paint Shop Pro Photo XI
1. Go to Start Run
2. Type msconfig and click on OK
3. Go to Services and click on "Hide all Microsoft Services" and then on "Disable all"
4. Go to Startup and click on "Disable all"
5. Click on OK and restart the computer
6. Install Paint Shop Pro Photo XI and all updates
7. Go to Start Run
8. Type msconfig and click on OK
9. Choose "Normal Startup" and click on OK
_Katie Pritchard_Corel EMEA Technical Support Agent
_Deutschland 0800 101 6079
_Österreich 0800 677 027
_Schweiz (Deutsch) 0800 000 787
_UK 0800 376 9271
Liam's reply having wasted a quarter of an hour doing what I had already done:
"1 minute and 45 seconds to open up. That's actually a bit slower than before. Any ideas?"
Dear Mr Thom,
Please try creating a new user profile in Windows and see how the program runs under the new profile.
OK I smell a get-out here but I did what I was told.
"Hello Katie, that worked for the new account. Opened up in 10 seconds. Still takes a minute or more on the usual account."
Katie's reply:Dear Mr Thom,
In that case you will need to use the new account as your default account.
She wants me to reset all my favourites, addresses, passwords and emails then move 100 GB of files to a different part of my hard drive because I have a bug with Paint Shop Pro?